OUR PEOPLE
Meet the People Behind Your Mortgage Journey

John Norris
Principal
Tel: 01253 752231
Email: jn@themortgageshopdirect.com
John has been in financial services for over 37 years & established the The Mortgage Shop in 1991.
We take great pride in offering a friendly family service built on trust & integrity.
"It is our aim to provide choice for our customers -it is only when you understand a clients circumstances, their wishes and aims that you can genuinely recommend and advise on the most suitable way forward".
This still is as true as ever with each client having their own personal advisor to follow the case through to completion.
John specialises in Commercial & Business finance – he is married to Marina & has three sons & 3 young grandchildren.
Hobbies are :Travel , Golf , Fishing & Gardening & socialising.

Marina Norris
Customer Services & Administration Manager
Tel: 01253 752231
Email: mn@themortgageshopdirect.com
Marina is John’s wife and joined the business when the youngest of their three sons started school. Prior to this she was a hospital manager in the NHS and has used this experience to manage The Mortgage Shop’s Administration & customer services department .
Marina particularly enjoys travel and walking in the countryside & spending time with their three young grandchildren.

Robert Norris
Mortgage & Protection Advisor
Tel: 01253 752231
Email: rn@themortgageshopdirect.com
Rob is John and Marina’s eldest son and has worked in the family business since leaving University. He has now over 15 years of experience in Financial Services specialising in Buy to Let Portfolios, Residential mortgages and Bridging Finance. Rob works extremely hard for his clients has been named in “The Times” vouched for top advisers in the UK list.
In his spare time Rob enjoys golf, sport and travel and where possibly tries to combine all three when his three young children allow him !

Christina Gerrity
MAQ, Mortgage & Protection Advisor
Tel: 01253 752231
Email: cg@themortgageshopdirect.com
Christina has worked in financial services for over 35 years and has indeed been a member of the team at The Mortgage Shop since it was founded in 1991. She is the sister of the Practice Principle John Norris & is responsible for Mortgage & Protection advice.

Andrew Norris
Investment Services Manager
Tel: 01253 752231
Email: an@themortgageshopdirect.com
I have enjoyed working in the financial services sector for over 40 years providing a trusted service to clients for Investments, retirement planning, protection and mortgages. I like to build long lasting relationships with my clients, with the emphasis on trust, respect and honesty. By utilising the strength of our proposition, underpinned by the Financial Conduct Authority framework, I can provide a clearly structured, tailored solution catering for individual client specific needs and objectives.
Married to Sue for 40 years we have four children and ten grandchildren, all living in the North West where we spend time relaxing in the outdoors.

Christian Norris
Financial Advisor
Tel: 01253 752231
Email: cn@themortgageshopdirect.com
Christian is the youngest member of the family team joining in 2021 – Christian is already receiving excellent reviews from his clients & is currently providing Mortgage & Protection advice.
He enjoys Football ,Golf ,Travel & socialising.
We are part of The Openwork Partnership
The Openwork Partnership is one of UK’s largest and longest-established financial advice and investment companies. Through many changes and challenges we have been a constant presence for over 45 years. We have served over two generations of clients and together seen a lot of change. Every firm is individual and distinct, yet we share values and standards with each other - for the benefit of our clients. As a Partnership we work together to: Make sure we work to the highest standards of compliance and regulation. Fully research the financial products available and work with product providers to secure the best solutions for our clients. Access correct training and professional development. Sustain quality standards in the advice we give our clients. We are proud of the personal difference we can make helping our clients and their families look forward to a better future with confidence and optimism. If it matters to our clients, it’s a matter of personal importance to us.
Here's what our customers have said
EXCELLENT Based on 166 reviews Posted on Google Alan Hynd2026-06-23Trustindex verifies that the original source of the review is Google. Chris has been very friendly and extremely helpful throughout. He got the mortgage over the line very quickly and continues to advise us as we move toward completion. Thank you Chris for your excellent service. Very highly recommended. Alan and EstherPosted on Google Joe Green2026-06-12Trustindex verifies that the original source of the review is Google. Rob and team have been extremely supportive and helpful throughout my mortgage journeyPosted on Google Carl Pixton2026-06-09Trustindex verifies that the original source of the review is Google. Fantastic service🙌 Rob at The Mortgage Shop has helped us secure a mortgage; I am very confident that he sourced the best possible offer, and he was extremely knowledgable about the markets. He made the process simple, communication was great (always answered or responded to messages promptly) - really happy - thank you😊Posted on Google jason Wright2026-06-01Trustindex verifies that the original source of the review is Google. From start to finish Rob was amazing for us. In the specific aspect of his role (advising on mortgages) he provided us with all the information we needed in a simple manner for such a complicated issue providing us all options available, but never pushed us to go one way or another on our decision making. He also went above and beyond his role as a mortgage advisor, by being there to answer questions on the entire house buying process in a very approachable and friendly manner, which as first time buyers was just as important to us as getting the mortgage sorted. Thank you for everything Rob!!Posted on Google Raj Kaur2026-05-18Trustindex verifies that the original source of the review is Google. We can’t recommend Rob highly enough! From start to finish, he was absolutely amazing throughout the whole mortgage process. He was always quick to respond, kept us updated every step of the way, and followed up on every part of the process without us ever having to chase anything ourselves. What could have been a stressful experience felt smooth and straightforward thanks to his professionalism, knowledge, and support. Nothing was ever too much trouble, and he genuinely went above and beyond to help us secure the best outcome. Rob is reliable, efficient, and saved us money with a great deal🙂Posted on Google Michelle Hayward2026-04-13Trustindex verifies that the original source of the review is Google. Fantastic service and advice. I was really daunted by the whole process of getting back on the property ladder, but Rob was just brilliant and made the whole thing seem straightforward. We are now very happy in our new home. Thanks so much.Posted on Google Amanda Atherton2026-04-08Trustindex verifies that the original source of the review is Google. The Mortgage shop has a great team of experts, dealing with mortgage advice, pensions and investments. We have used them for years initially with the very helpful lovely Andy Norris and more recently his very enthusiastic, keen Nephew Christian.He has great communication skills and has kept us updated every step of the way with our recent pension and investments . We highly recommend this brilliant team of experts. Amanda &Paul.Posted on Google Marifi Buslayan2026-04-01Trustindex verifies that the original source of the review is Google. We just received the key to our new home today and couldn’t be more grateful for the support from our mortgage advisor Chris throughout the entire process. 🏡 From the very beginning, everything was explained clearly and professionally, making what can be a stressful experience feel straightforward and manageable. We were kept informed at every stage, and any questions we had were answered quickly and thoroughly. We would highly recommend Chris fom The Mortgage Shop to anyone looking for a reliable, responsive, and genuinely supportive mortgage advisor. Thank you again for helping us secure our new home!Posted on Google Levi Barrington2026-03-10Trustindex verifies that the original source of the review is Google. Great mortgage advisor, really recommend using rob. Tried somewhere else before rob and couldn’t get us a good rate, rob got us what we was looking for. Helped us all the way from the MIP to completion. Thankyou very much rob!! 😄Posted on Google adam grainger2026-03-09Trustindex verifies that the original source of the review is Google. Excellent service from the mortgage shop. Rob was knowledgeable, and incredibly helpful throughout the entire mortgage process. He took the time to clearly explain all the options available to me and made sure I understood every step, which really helped reduce the stress that can come with arranging a mortgage as a first time buyer. His expertise and support made a big difference, and I felt confident that I was getting the best advice for my situation. I would highly recommend Mortgage Shop and Rob to anyone looking for reliable and friendly mortgage advice. Thank you for making the process so straightforward!